No Harm

It’s about building a culture of correct attitudes and disciplines, empowering people to prevent hazards and to mitigate risk.

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Key Performance Indicators (KPIs) in Safety

We measure harm through a variety of ways, but how do we reduce their frequency?

How we work

We strive towards no harm in all that we do, it's more than just following rules, it’s one of our values at Partners in Performance and it is about building a culture of correct attitudes and disciplines, empowering people to prevent hazards and to mitigate risk.

No Harm is ‘hard wired’ into what we do. Whether at home or at work, we live ‘No Harm’ and have a track record of helping others do the same. Further, we recognise we must continue to lead by example, particularly when it comes to the journey toward no harm with regard to safety, the environment and our people. In this regard, safety shares, walking the talk, coaching, having the courage to call people up on unsafe acts or conditions are all part of our philosophy and part of each of our daily lives, whether on a client site, in the office, or at home.

We understand that we have an obligation to protect not only ourselves, but also those around us and the environment in which we live. No harm is the only defensible goal, and every day, we strive to achieve that goal. Through a relentless journey which builds awareness and systematically makes things better by eliminating unnecessary risks, we will improve our world.

This flows directly into the work that we do on client sites, both explicitly and implicitly.

Partners in Performance Safety Share App

We at Partners in Performance strive towards building a "No Harm", safety-conscious culture which allows us to be safer and more productive, every day. To help us on this journey, we decided to help our people, and our clients, using some simple, helpful tools that can be used to improve our knowledge and our focus on safety-related matters. 



There is an iconic sign at most industrial sites that you may recognize: ‘XX days without an accident/incident/fall/etc.’ Common nowadays in mines, power plants, hospitals, and even offices, this sign is a proxy, an indicator for how ‘safe’ a particular workspace is. However, it is incomplete. Incident rates tell us a story that already happened. They don’t predict harm or inform causality.

One of the most common things PIPers see in the field is a disconnect between output and input indicators. Many organisations have a good picture of what they want to see (high profit, high growth, low cost) but lack a clear vision for how to get there. With safety, the goal is ‘no harm’.  We measure harm through a variety of ways (recordable incidents, medically treated incidents, lost time incidents, etc.), but how do we reduce their frequency? What levers build a strong safety culture?

A client came to PIP with an injury rate three times their peers and asked us to assist in a safety turn around. They were measuring all of the common lagging indicators (MTIs, LTIs, etc.), but not inputs. We unearthed historical incident reports, analysed trends, and traced three core incident causes: hazardous plant, unsafe systems, and poor adherence to systems. For each of these levers, we identified input Key Performance Indicators (KPIs) and KPI owners with single point accountability:

But knowing what to change is only half the battle. In addition, we helped the client demonstrate visible leadership on incident investigations, incorporate safety KPIs into regular performance reviews, and democratise safety improvement ideas. The results were striking: in six months, the client had no lost time incidents and had reduced all other incidents by more than half.

So, the next time you see one a sign that says ‘XX days since the last accident’, stop for a moment and have a think about it. What drives that number? Is that luck, situation, or culture? What are the things I can do today to improve that number in the future?

Think Safe, Stay Safe

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